Departure (start) at Fuente de Neptuno (next to the tourist information point, without stops in between, with 15 minutes for passengers to get on and off the bus). ➡https://maps.app.goo.gl/vJuoRjqvfaYPqjyA6

Return (end) at Fuente de Neptuno (next to the tourist information point, without intermediate stops, with 15 minutes for passengers to get on and off the bus). ➡https://maps.app.goo.gl/vJuoRjqvfaYPqjyA6

You must be at the meeting point 15 minutes before the departure time of your experience.

You will have lost your reservation.

Once you arrive physically at the meeting point, our staff, corporately identified, will be waiting for you to check you in and give you access, always on a first-come, first-served basis, to the mini navibus.

Places will not be numbered, but will be filled on a first-come, first-served basis.

The CHRISTMAS LIGHTS TOUR MADRID MINI NAVIBUS lasts approximately 40 minutes.

No, the experience only has an exact time to get on and an exact time to get off, after the end of the experience. It is strictly forbidden to get off the bus once the experience has started, except for reasons related to the physical health of a passenger, in which case you must make a prior request to a member of our staff on board.

No, it is forbidden to consume food, drink and smoke during the experience.

CHRISTMAS LIGHTS TOUR MADRID MINI NAVIBUS may modify its route due to possible traffic restrictions or other instructions from the competent local authority. In this case, an alternative route, already studied and prepared by the drivers, will be taken.

Yes, it is allowed as long as the number of people in the original reservation is respected and the reservation has not been checked by our staff during the check-in process prior to the experience.

Our mini bus has a glass roof, allowing the normal continuation of the experience.

1. There is a space for strollers on the ground floor of the bus to make the experience easier for parents. 2. We advise you to come well wrapped up as the temperature in the city at this time of year is quite low

It is not possible to cancel your booking, but it is possible to change it to another date and/or time as long as the request is made to our Information and Booking team at least 48 hours before the start of your experience.

In the event of an internal error in the online sales gateway, we reserve the right to cancel the erroneous reservation and then contact the customer to make it again correctly.